Privacy Policy

This document is a generic model. It has no legal value and should be reviewed by a lawyer to adapt it to your situation.

Respect for privacy and confidentiality is an important concern for Nordic Réfrigération (hereinafter " Nordic Réfrigération” "we", "us" or "our"). For this reason, Nordic Réfrigération ensures that effective controls are in place to protect the confidential nature of the personal information in its custody.

This Privacy Policy (the "Policy") describes how Nordic Réfrigération collects, uses, discloses and stores personal information that you may provide in connection with your use of www.nordiccarrier.com (the "Website") or the services and/or products provided by Nordic Réfrigération. It also informs you of Nordic Réfrigération's commitments regarding the management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.

1. Who are we and what do we do?

Serving You for 20 Years

As an authorized distributor of Carrier Transicold products in the province of Quebec for over 20 years, Nordic Refrigeration specializes in the sales and service of refrigeration units for trucks, pickups, and commercial trailers.

Comprehensive Service for All Your Refrigeration Needs.

Serving a broad customer base, particularly in the agricultural, medical, and railway sectors, Nordic possesses extensive expertise in the sales, installation, maintenance, and servicing of refrigeration equipment for all makes and models of trucks or trailers.

2. Who is the Policy aimed at?

This Policy applies to anyone who communicates or interacts with us by any means, whether you are a client or someone who uses our platforms or services. Our employees and those who respond to our job advertisements are subject to a separate privacy policy.

3. What is personal information?

This is any information about a natural person which, separately or in combination with other data, makes it possible to identify that person. This may include, for example, your name, e-mail addresses, contact details and similar information provided to Nordic Réfrigération. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.

4. Who has access to my personal information?

• Employees

  We may disclose to any member of our organisation such user data as they reasonably require to carry out the purposes set out in this policy.

• Third parties

  We may share user data with the following third parties:
  - Marketing agency
  We may share user data with third parties for the following purposes:
  - Links clicked
  Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given objective.
  

• Other disclosures

  We undertake not to sell or share your data with other third parties, except in the following cases:
  i. if required by law;
  ii. if it is required for any legal proceedings;
  iii. to prove or protect our legal rights;
  iv. to purchasers or potential purchasers of the company if we are seeking to sell it.
  If you follow hyperlinks from our Website to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

5. What personal data is collected and how?

6. How is personal data used?

Nordic Réfrigération uses the personal information collected about you for the following purposes:

• • Personalise and improve your experience on our Website;
• • Carry out analyses and statistics on our audience, our customers and the use of our Services, in order to better understand the interests and preferences of our customers;
• • Analyse user data in an aggregated and anonymous manner;
• • Detect security incidents and protect against malicious, deceptive, fraudulent or illegal activities;
• • Take any other action for which personal information has been collected;
• • For the other purposes described in this Policy or permitted by law.

Tracking information - Nordic Réfrigération may use non-identifiable information about its users to create aggregate tracking information reports regarding the demographics of users of the Website or our Services. This non-identifiable information is used for system and Website administration purposes, to better understand your interests and to improve the site.

Electronic communications - If you provide your e-mail address, Nordic Réfrigération may, from time to time, send you commercial electronic messages in the form of e-mail, in particular to inform you of our offers, important updates, or to offer you a new service or product, including those offered by entities belonging to the same group of companies.

Targeted advertising - By using cookies and web beacons, Nordic Réfrigération is able to provide you with advertising that is more relevant to your needs because it is targeted to your interests. When you visit our Website, cookies and web beacons tell us which pages are of interest to you. As a result, we can then display advertising that matches your interests. These technologies do not contain any personal or financial information that could identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these advertisements, Nordic Réfrigération may also track the response rate of the campaign.

7. With whom is personal data shared?

We cannot communicate to a third party the personal information contained in the file we hold on you, unless you consent in writing or if the law so provides (in the case of an investigation by judicial officers, for example). In particular, we may communicate to a third party the personal information contained in the file we hold on you if this communication is made for the same purposes. Any personal information concerning you that is sent outside Nordic Réfrigération is sent in such a way as to ensure confidentiality, even if you are the recipient.

Disclosures to our service providers - We may also share your information with third party suppliers, consultants and other service providers we employ to perform tasks or services on our behalf. These entities include, but are not limited to, our payment processing providers, web analytics companies (e.g. Google Analytics), business intelligence service providers, email service providers (e.g. Mailchimp), and advertising partners.

Disclosure to government agencies - We may disclose your personal information to government agencies that are authorised by law to obtain the information, or where Nordic Réfrigération has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights or property of Nordic Réfrigération.

Business transaction - If Nordic Réfrigération undergoes a merger or other reorganisation, it may disclose your personal information to the resulting organisation.

8. How is personal information protected and stored?

Retention - The personal information we hold about you is kept in an electronic file, the purpose of which is to enable you to benefit from the services offered by Nordic Réfrigération and complementary services.

Security - We take and apply the necessary and appropriate security measures to ensure the confidentiality of the personal information in our possession, to protect it against loss, destruction, theft, as well as against unauthorised consultation, communication, reproduction, use and modification. The personal information contained in the files is therefore accessible only to those persons who need to know it in the performance of their duties and who consult it only when necessary.

Nevertheless, due to the nature of the Internet and the technologies it supports, the risks associated with security and confidentiality cannot be eliminated and Nordic Réfrigération cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.

As far as possible, we ensure that the personal information contained in the file we hold on you is up to date before using it to make a decision that concerns you.

9. What are your rights with regard to your personal information?

Right of access, amendment and deletion

By contacting Nordic Réfrigération at [email protected] you can:

• • Request access to your personal information and obtain information about Nordic Réfrigération's collection, use and disclosure of that information;
• • Request to change or update your personal information; and
• • Request that your personal information be deleted.
• • Subject to certain exceptions prescribed by law, you will be given reasonable access to the personal information we hold about you and will be entitled to challenge the accuracy and completeness of that information and have it amended as appropriate. You can help Nordic Réfrigération maintain the accuracy of your information by notifying Nordic Réfrigération of any necessary changes.
• • If you request the deletion of your personal information, your request will be processed in accordance with applicable laws. Please note that Nordic Réfrigération may still retain some of your personal information in order to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which it collected it.

Refusal and withdrawal of consent

By contacting Jonathan Boucher at [email protected] you may withdraw or change your consent to the use and disclosure of your personal information or opt-out of certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or to give us the required consents, we may not be able to do business with you or provide you with the requested services.

Electronic communications - At any time, you may request to be removed from our promotional or marketing electronic communications mailing lists by unsubscribing from our e-mailings.

Cookies - You can block the use of cookies by activating the appropriate setting in your browser.

How long is personal data kept and how is it destroyed?

We retain your personal information for as long as we have a legitimate need to do so. Even if you have ceased to do business with us, we must retain certain information because, among other reasons, it is required by law. When this information is no longer required, it is destroyed. As part of the process of destroying information, we observe strict rules and also take care to prevent any unauthorised person from gaining access to it.

10. Cookie policy

A cookie is a small file stored on a user's hard drive by the Website. Its purpose is to collect data about the user's browsing habits.

We use the following types of cookies on our Website:

11. Changes to the Policy

We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.

• Functional cookies

  We use them to remember any selections you make on our site so that they can be saved for future visits.

• Analytical cookies

  This allows us to improve the design and functionality of our site by collecting data about the content you access and engage with while using our site.

• Targeting cookies

  These cookies collect data about how you use the site and your preferences. This enables us to make the information you receive on our site more promotional and targeted to you.

You can choose to be notified each time a cookie is sent. You can also choose to disable cookies entirely in your Internet browser, but this may reduce the quality of your user experience.

12. How can you contact us to access your personal information?

If you have a question, concern or complaint about the protection of your personal information or our practices in this area, you can contact the person responsible for the protection of personal information within our company: